Refund Policy Revision
Pink Print Firm is committed to providing high-quality grant writing services. Due to the time-sensitive and custom nature of our services, classes, seminars, digital products, event tickets, to uphold the integrity of our business, we have a strict no-refund policy, as outlined below.
Refund Policy
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All Sales Are Final: Once services are purchased and payment is made, all sales are final. Due to the customized and intensive nature of our services, we are unable to offer refunds. According to FTC regulations, the 3-Day Cooling-Off Rule does not apply to services purchased through our website or at our business location. Pink Print Firm adheres to a no-refund policy due to the immediate commencement of work on each client’s project.
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Immediate Resource Allocation: Upon engagement, our team dedicates significant time and resources to each client's needs. This includes research, project planning, and preliminary work, which commences immediately, making refunds infeasible.
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Non-Refundable Discounted Products and Promotions: Products or services purchased under promotional pricing or as part of a package deal are also non-refundable. These offerings are provided at a reduced rate and are therefore excluded from refunds.
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Client Satisfaction Commitment: Although refunds are not provided, Pink Print Firm is dedicated to client satisfaction. Should any concerns or issues arise with our services, we encourage clients to reach out to our customer support team to resolve any questions.
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Partial Refunds: If a client is unable to proceed after 60 days and the project has not advanced due to reasons such as the business not being ready, Pink Print Firm may offer a partial refund of 50% of the payment. This partial refund accounts for the time and resources already dedicated by our team to communicate, provide guidance, and prepare for the project.
Please reach out to us with any further inquiries at info@pinkprint.net.
Master Services Agreement (“Agreement”)
Effective as of the purchase date (the “Effective Date”), this Master Services Agreement is entered into between [Order Name] (“Client”) and Pink Print Firm, a New York Limited Liability Company, collectively known as “the Parties.”
Recitals
WHEREAS, the Client seeks specific services from the Company; and
WHEREAS, the Company intends to provide such services.
NOW, THEREFORE, in consideration of the mutual promises contained herein, the Parties agree as follows:
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Services: Company will deliver the agreed services (“Deliverables”) as specified on our website. All details on the scope, pricing, and scheduling are accessible on our website via the product description.
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Compensation: The Client shall pay as per the rates set out in the Scope. All invoices are payable upon receipt, and the Client is responsible for any collection fees or costs associated with overdue payments.
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Expenses: Company is responsible for all related expenses, except when pre-approved in writing by the Client.
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Term and Termination: This Agreement commences on the Effective Date and continues until amended or terminated.
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Effect of Termination: Upon termination, (i) the Client will pay for all services rendered up to the termination date; (ii) the Company will deliver all work products created up to that date; (iii) Company will promptly return all confidential information and property of the Client.
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Independent Contractor: The Company acts solely as an independent contractor. It is responsible for all taxes, insurance, and associated costs as required by law.
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Intellectual Property: Any work created by the Company under this Agreement is the exclusive property of the Client. All rights are assigned to the Client upon creation.
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Warranties: Both Parties represent that they are legally able to enter into this Agreement and meet all contractual obligations.
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Indemnification: Client agrees to indemnify the Company from any losses arising from Client’s actions, breaches, or legal violations.
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Confidential Information: Both Parties agree to protect confidential information disclosed during the course of services.
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Non-Solicitation: For twelve (12) months following this Agreement, neither Party will solicit employees of the other Party without prior written consent.
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Chargeback: By engaging our services, the Client agrees not to file chargebacks. Any chargeback will incur additional fees, and the Company reserves the right to take legal action if a chargeback occurs.
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Assignment: Neither Party may assign this Agreement without prior consent.
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Notices: All notices shall be sent in writing to the Parties’ designated email addresses.
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Severability: If any part of this Agreement is found invalid, the remaining provisions remain enforceable.
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Modification and Waiver: Any modifications must be agreed upon in writing.
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Governing Law: This Agreement is governed by New York law, and the Parties consent to jurisdiction in Kings County, NY.
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Entire Agreement: This Agreement constitutes the complete understanding between the Parties.
Pink Print Firm Service Hold and Cancellation Policy
At Pink Print Firm, we are committed to helping our clients achieve success in their grant and funding goals. We understand that unforeseen circumstances may occasionally require clients to pause or hold their services temporarily. To support clarity and efficiency, we have established the following policy regarding service holds:
Service Hold Policy
If a client requests a hold on their service for any reason or is not responsive, we kindly ask that they confirm their decision to move forward within 5 days of the hold. If we do not receive confirmation to continue within this timeframe, the service will be automatically cancelled. Please note that, in such cases, no refund will be provided, and the client will need to re-enroll to resume services.
Why This Policy is Important
Grant writing is a time-sensitive process that requires consistent momentum, focus, and planning to yield successful results. Holding services interrupts this momentum, which can be detrimental to your overall grant strategy, funding timelines, and competitive positioning. Additionally, it impacts our scheduling and the dedicated attention we provide to each client.
Our Commitment to Your Success
Our goal is to maximize your grant opportunities and ensure all resources and planning are aligned with your success. By adhering to this policy, we aim to maintain the highest standards of service for all our clients.
If you have any questions about this policy or need to discuss any specific circumstances, please feel free to reach out. We’re here to support you and your journey toward funding success.
Pink Print Firm Client Priority Policy
At Pink Print Firm, we are committed to providing all our clients with efficient and timely service. To manage workloads and ensure fair handling of all projects, we have implemented the following priority policy to guide the order in which client work is addressed.
Priority Policy Overview
Our priority policy is based on a structured approach, focusing first on overdue clients and then proceeding to current deadlines. This structure allows us to maintain quality service and meet deadlines effectively.
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Overdue Client Work
If any client work is overdue, these projects are given top priority. Completing overdue projects first ensures that all clients receive timely results, and it helps maintain a steady workflow for all current projects. Prioritizing overdue work allows us to manage client expectations and reduce further delays.
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Current Client Deadlines
After addressing any overdue projects, we focus on clients with approaching deadlines. Each project is managed based on the due date and required turnaround time, ensuring that projects are completed within the agreed timeline.
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New Client Onboarding
For new clients, our onboarding process ensures their projects are integrated smoothly into the workflow. These projects are placed into the queue according to their deadlines and overall scope, following overdue and active deadlines as priorities.
Why We Prioritize Overdue Clients
Prioritizing overdue work allows us to manage expectations and maintain trust with our clients. By completing overdue projects first, we can better serve each client in a timely manner, enhance our workflow efficiency, and create a reliable experience for all clients involved.
We appreciate your understanding of this structured approach, which helps us deliver the best possible service to all of our clients.
If you have any questions about this policy or how it may impact your project’s timeline, please feel free to reach out to us directly.
Revision Submission Policy
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A. "Write My Grant" Clients (Proposal Only)
- Once the initial proposal is drafted, clients receive it for review and revisions.
- After initial revisions are completed, the client will have 2 business days to review and request additional changes.
- After 2 business days, the proposal will be finalized and no further revisions will be made unless a paid revision fee is submitted.
B. "Write My Grant & Apply" Clients (Proposal + Applications)
- Clients receive their grant proposal and application support.
- Once initial revisions are completed, clients have 2 business days to request additional changes.
- After this period, the grant proposal will move to “Ready for Submission”, and the Grant Application Specialist (GAS) will begin applying to grants.
- No additional revisions will be made unless a paid revision fee is submitted.
B. Client Final Review Period
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Clients receive an email notification once the initial revisions are complete, stating:
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If the client approves the document OR does not respond within 2 business days, the proposal is considered finalized or ready for submission.
4. Revision Policy & Additional Fees
- Clients are allowed one round of revisions during the initial review period which include unlimited revisions for the 2 business day time frame.
- If additional revisions are requested after the 2-business-day review window, a paid revision fee will be required.
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Small corrections due to typos or formatting issues are an exception and can be adjusted without an additional fee.
5. No Exceptions & Acknowledgment
- Once a document is marked "Finalized" or "Ready for Submission," no further edits will be made without a paid revision fee.
- Clients acknowledge that Pink Print Firm does not guarantee grant approvals but will ensure all applications meet eligibility requirements and funding criteria.
- By using our services, clients agree to these policies, which are legally binding upon engagement.
Please ensure your revisions are submitted promptly to maintain the timeline and quality of your project
